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- Verify the number of packages: if the number does not correspond to the one stated on the shipping documents, please write the missing number of packages on the very same documents.

- Verify the external condition of the packages: if the packages are not intact and show dents, damages, tore or wet parts it is mandatory to sign the freight bill as "Received damaged / wet packages - content unchecked", we will not accept generic reasons but only specific ones. In case the product has a visible anomaly please write "damaged product".

- Always accept the delivery even if the packages and products have anomalies. This is the best way to receive a prompt assistance; not accepting the items and sending them back without authorization may result in a consequent double billing and extra surcharge for the stock of goods.

- Take pictures of the exterior of the packages: it is always mandatory if you've received and signed for a damaged package, however it is useful in case of product anomaly also if the package is in good condition.

- Open the packages with extreme care especially if using utility knives or any kind of blades. Sharp objects used during the opening are among the main causes of damages, being easily recognizable are not covered by warranty.

- Verify the items before proceeding with the assembling: in case of anomaly it is necessary to take a photo of the item, specifically a detailed photo of the concerned part, before completely removing the packages and before assembling the product

- Handle the packages with extreme care: in case of large volumes or particularly heavy packages get the help of a second person.

- During the assembling follow the instructions: usually instructions are included inside the supply. For the more demanding steps get the help of a second person.

- Presence of anomalies during assembling: take photos of the anomaly before concluding the assembling, then contact the Customer Care to verify how to proceed.

- Always keep the original packages: at least up until you're done with the assembling process. In case of replacement it will be necessary to return the products in the original packages.

- In case you identify a possible anomaly, being a Manufacturing Defect or a Transport Damage, you must report it promptly to our Customer Care. Reports on the External Conditions of the Packages must be made the same day or the following morning; reports on the Condition of a Product, after the Opening of the Packages, must be made within 36 hours from the Unloading.

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